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In addition to the damages and possible injuries, car accidents usually cause high levels of stress. In a moment like that, you must be focused and attentive in order to act correctly and to be able to report the claim properly.


Find below some tips to consider if you get into a car accident:

  • Stay calm, and pull your car over to a safe place. If possible, move the vehicle away from traffic.

  • Call emergency services for medical and police assistance by dialing 107 and 911 if someone is injured.

  • Exchange insurance information with the other driver or drivers involved in the accident. Be sure to exchange: the insurance company, policy number, and contact information.

  • Ask for the driver’s license, the green or blue driving permit, and the license plate number of any vehicle involved.

  • If there were any witnesses to the accident, take down their names and phone numbers.

  • Check if the drivers taking part in the accident are the owners of the cars. If not, collect the owners’ information as well.

  • Some insurance companies offer an immediate assistance Keep the phone number at hand to be able to call if necessary.

  • File an accident report with the police within the jurisdiction where the incident happened. Doing it within the first 48 hours of the accident is highly advisable.

  • Take pictures of the incident’s scene, the damage done to cars, and the other driver’s documentation.


Relevant information that will ease the complaint filing:

  • Date and time of the accident.

  • Address, zip code, town, city, and province of occurrence.

  • Make, model, and license plate numbers of the vehicles involved.

  • If a pedestrian was a part of the accident, note down their full name and contact information (email, phone number, address).


If you have any doubts about your policy’s coverage and benefits, please get in touch with your Producer Advisor or write us at

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